Tiny Feedback

Customer feedback for the rest of us

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Automatic, customizable, NPS® surveys for small to mid-sized Shopify stores.

You want the feedback, but you don't want to pay crazy prices for thousands of unused surveys each month. We understand that.

Tiny Feedback is for you.

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Quickly and easily get actionable feedback from your customers

Automatically survey your customers after their purchase. Find out what's working, what's not and everything in between. Work with your promoters to increase your brand awareness and turn your detractors into promoters.

How does it work?

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1. Customize Email

Upload your logo, change colors, and match your brand's identity. Change the thank you message based on the customers score selection.

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2. Send Survey

Surveys send automatically after each customer purchase. Customize the days after purchase to insure your customer has time to spend with your product. Prevent over surveying your customers with Survey Throttling. Choose between 1, 3 and 6 months before surveying your customer again.

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3. Get Actionable Feedback

Find out what your customers like and dislike about your shop and brand. Take action to improve on the detractors feedback and keep what's working from the promoters feedback. Overtime your goal should be to increase your overall NPS score.

What is NPS?

Net Promoter Score (NPS) is a tool used to gauge customer loyalty for a shop/brand's products. It's a simple one question survey with an open ended answer. 'How likely are you to recommend our product or service to a friend?' The customer gives an answer between 0 and 10. 0 being very unlikely, and 10 being very likely they will recommend your shop. The responses are then broken down into three categories; Detractors (0-6), Passives (7-8) and Promoters (9-10).

How likely are you to recommend our product or service to a friend?

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Features

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Customizable Responsive Emails

Change colors
Upload your logo
Customize the Thank You copy depending on the customers score

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Built For Shopify

Focused on Shopify to bring you the best experience for your store
Looks and feels just like the rest of your Shopify Admin, no confusing stuff here!

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Automatic

Surveys are sent out automatically X (customizable) days after a customer makes a purchase.
Survey throttling prevents customers from being over surveyed.

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Collect Feedback

Learn what your customers think of your shop, brand, products and more.
Take action, and work to improve your NPS score and create happier customers.

Pricing

All the things, just $25 a month.

Awesome Plan

$25

/ month

Unlimited Surveys

Includes

30 Day Free Trial

Automatic Survey Sending - Customizable days after each sale

Survey Throttling - Prevents customers from being over surveyed

Customizable Emails - Colors, Logo, Copy, Thank You

Daily, Weekly or Monthly Reports

Be the first to sign up!

We will be launching in Summer 2018

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